Shipping and Payments
By placing an order with Awards Canada, a division of J.B.’s Trophy & Award Mfg. Inc (hereinafter referred to as "Awards Canada"), you agree to the following terms:
1 - Payment Terms
All orders must be prepaid or, in some instances, orders can be placed by Purchase Order. We accept Visa, MasterCard, Paypal and Direct Deposit/Wire Transfer. Credit terms may be applied for and are reviewed on a case by case basis. Under no circumstances will Awards Canada provide COD terms on an order.
3 - Quotations/Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days unless otherwise stated on the estimate. An estimate not accepted within 30 days is subject to change.
4 - Orders
Awards Canada reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Awards Canada is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Awards Canada for printing or manufacturing.
5 - Cancellations
A request to cancel should be done by email to prevent the job from moving forward in the production process. Cancelled orders require compensation for incurred costs and related obligations including but not limited to art, setup, materials and labour charges at the time of cancellation. Due to our manufacturing procedures, you may cancel an order prior to the final signed proof of artwork without incurring additional fees. All requests for cancellations AFTER signing of proof are subject to a minimum cancellation fee of 15% and whatever materials and labour have been put into the project. Notice of cancellation will not be accepted until acknowledged by Awards Canada. If you have not received an acknowledgement, the order has not been cancelled.
6 - Packaging
Please refer to item pages for standard packaging. Special packaging may be available upon request. Please contact us for more details.
7 - Prices
Prices are subject to change without prior notification.
8 - Delivery
Charges for delivery of materials and supplies from the client or the client’s supplier to Awards Canada are not included in quotations unless specified. Awards Canada is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the client; or upon payment of all invoices for the finished work or its segments, whichever comes last.
9- Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 5 business days after delivery. If no such claim has been made, Awards Canada and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Awards Canada has fully satisfied all terms, conditions and specifications.
10 - Taxes
All taxes and assessments levied by any governmental authority are the responsibility of the customer. All amounts due for taxes and assessments will be added to the customer’s invoice. No tax exemption will be granted unless the customer’s "Exemption Certificate" (or other official proof of exemption) accompanies the order. If, after the customer has paid the invoice, it is determined by the taxing authority that more tax is due, the customer will be promptly billed and collected or if too much tax has been charged and paid, an immediate refund will be made.
11 - All Sales Are Final
Since each job is custom created for its owner, we will not reuse or resell a custom design to other clients without specific approval of the original client. All sales are final.
12 - Changes
Awards Canada may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise. This policy was last revised on January 21, 2016.
